Frequently Asked Questions

1. What is JellyMed?

JellyMed is a nationwide telehealth service that makes healthcare accessible and convenient. Created with the nightlife, touring, and festival community in mind, JellyMed connects patients with licensed clinicians for non-emergency care—whether you’re traveling, at a live event, or at home. Depending on your state, visits may be available by secure chat or video.

2. How do I start a consultation? 

Create your account through the JellyMed website, pick the service you need, and book your visit by paying a Care Deposit Fee. When it’s time, just log in from your browser or mobile device—no extra downloads required.

3. Which conditions can JellyMed treat?

Our telehealth service addresses low acuity care and most common issues: colds, flu, UTIs, rashes, minor injuries, and simple medication refills. We also support wellness-focused check-ins (like hydration, recovery, or cycle support). If in-person care is needed, we’ll guide you to the right next step.

See full list of eligible treatments. – Condition We Treat list

4. How much does a consultation cost?

A single consultation is a $75 flat fee. That includes your visit and ongoing follow-up chat with your clinician and care team at no extra cost. A partial Care Deposit Fee (CDF) may be collected upfront before your provider reviews your chart.

5. Do you accept insurance?

JellyMed is cash-pay only. After your visit, we’ll give you a detailed receipt (superbill) that you can submit to your insurer for possible reimbursement.

6. What do I need for my telehealth visit?

  • A private space with good lighting
  • A phone, tablet, or laptop with a camera + microphone (for video visits)
  • A stable internet or phone connection
  • A photo ID and your up-to-date medication list

7. Can I get prescriptions through JellyMed?

Yes. Our licensed clinicians can issue electronic prescriptions and authorize refills as appropriate. Prescriptions are sent to your preferred retail pharmacy for pickup.

8. Is JellyMed secure and HIPAA-compliant?

Absolutely. All consultations, chat, and records are encrypted and stored on a HIPAA-compliant platform. Your information is never shared without your consent.

9. What is your cancellation and no-show policy?

Cancel or reschedule up to 4 hours before your visit with no penalty. Missed visits or late cancellations are charged the full $75, but you’ll still have access to follow-up chat support.

10. Can I use JellyMed for ongoing care?

Yes. You can schedule repeat visits for general wellness, chronic condition follow-ups, or routine needs. Your patient portal dashboard keeps track of your visit history, prescriptions, and messages.

11. How do I pay for my visit?

You’ll pay securely through our Square-powered checkout system. A partial Care Deposit Fee (CDF) may be collected upfront before your provider reviews your chart.

12. Are JellyMed services refundable?

Most services are non-refundable once delivered. However, refunds are available in specific cases such as:

  • Duplicate or accidental charges
  • Services paid for but not delivered
  • Billing errors
    • Refunds are not available for:
  • Completed visits
  • Medications already processed or shipped
  • Late cancellations or no-shows
  • Admin fees (like medical records)

    • 13. What is your refund policy for medications?

    Medications are non-refundable once processed by the pharmacy, except in cases of:

  • Medications are non-refundable once processed by the pharmacy, except in cases of:
  • Duplicate billing
  • Cancellations before pharmacy fulfillment

    • Photo documentation is required for review.

    14. How do I request a refund?

    Submit your request via the JellyMed Patient Portal within 7 days. Include:

  • Full name
  • Date of service/order
  • Reason for the request
  • Proof of payment
  • Photos (if applicable)

    • Refunds are typically processed in 5–7 business days, with funds returned to your payment method within 7–10 business days. A $10 processing fee applies unless it was a system error.

    15. What is the Care Deposit Fee (CDF)?

    Before a clinician reviews your chart or prescriptions, we charge a Care Deposit Fee to cover provider review time.

  • Full refund if canceled before chart review
  • Partial refund ($25) if reviewed in video visit
  • Partial refund ($15) if reviewed in chat visit
  • No refund: if evaluated by a clinician and chose not to proceed
    • This ensures fair provider compensation and transparent pricing.

    16. Is a video visit required in my state?

    In the following locations, a video visit is required for certain services: Arkansas, Mississippi, Missouri, New Hampshire, New York, Texas, District of Columbia, Idaho. In Georgia*, Indiana*, West Virginia* video may be required depending on your clinical situation.

    
*“May be required” indicates circumstances where a video visit could be needed to meet clinical or regulatory standards. If you’re unsure, start your visit and we’ll guide you to the right format.

    17. How do I choose between a video or chat visit?

    • Your choice: You can book a paid chat or video visit upfront.
    • State rules: Some states may require video consults for certain conditions.
    • Flexibility: If you start in chat but need video, you can upgrade instantly with a one-click payment.

    Curious about a prescription product? At JellyMed, our expert physicians are here to help. We’ll arrange a quick virtual-visit to see if a prescription is the right fit for you. If it is, we’ll send the prescription to your preferred pharmacy for easy pickup. Let’s make healthcare simple and accessible—just for you!

    *Photos are for illustration only and don’t show real patients. If signing up with our clinic, once your medical intake and chat with our team are complete, most prescriptions are on their way to your pharmacy within just 3 hours!